1. Before payment activation
Online payment is not yet active on this website. Until an approved payment method is available, pricing actions are requests for early access or contact and do not create an online paid subscription.
2. Subscription renewal
When paid subscriptions are activated, monthly or annual plans will renew according to the billing period shown at checkout unless cancelled before the next renewal date. The price, billing cycle, and applicable taxes will be displayed before confirmation.
3. How to cancel
A customer may request cancellation through available subscription settings or by emailing hello@carovise.com from an authorized account email. The request should identify the workspace and subscription. Cancellation prevents future renewal; access normally continues until the end of the already-paid billing period unless otherwise stated.
4. Refund requests
Subscription fees already charged are generally non-refundable after service access has been made available. We will review a refund request where there is a duplicate charge, an incorrect charge, or a verified technical issue that materially prevented access and could not be resolved. Nothing in this policy limits rights available under applicable UAE law.
5. Timing and method
Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing times may vary. We will communicate the outcome after reviewing the account and payment record.
6. Plan changes
Upgrades, downgrades, add-ons, and changes in workspace capacity may affect future charges. Any price or timing effect will be shown or communicated before the change is confirmed.
7. Contact
Send cancellation or refund questions to hello@carovise.com. Include the account email, workspace name, payment date, and a short explanation so the request can be reviewed efficiently.